Understand the LuckyTwice Casino Privacy Policy and Protect Your Data

Last Updated: 28.01.2025

1. General

At LuckyTwice Casino, we are committed to respecting your privacy and safeguarding your personal information. As a data controller, we are legally obligated to collect and process personal data to allow participation in our gaming services and to offer ancillary services. This Privacy Policy outlines the personal data we collect, the reasons we collect it, and how we utilize and protect it.

By creating a Player Account on our website, you confirm your consent to this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our services.

Please note that this Privacy Policy may be updated periodically. We recommend that you review it regularly. Your continued use of the website and services after changes are made constitutes your acceptance of the revised policy.

2. Information We Collect

We may collect the following personal information:

  • Information you provide during account registration (e.g., name, email, phone number, date of birth).
  • Correspondence with us through email, web chat, or other communication means.
  • Transaction history, including deposits and withdrawals.
  • Logins, IP addresses, device/browser information, and other traffic data.
  • Verification documents such as passport scans, bank statements, etc.
  • Survey responses or customer feedback, which are optional.

3. How We Use Your Information

We process your personal information to deliver our services effectively. The primary uses of your data include:

  • Processing transactions, including payments and withdrawals.
  • Offering gaming and related services.
  • Providing customer support and account management.
  • Verifying your identity and preventing fraud.
  • Sending marketing communications (with your consent).
  • Complying with legal obligations, such as anti-money laundering laws.
  • Monitoring and investigating for fraud prevention and legal compliance.

4. Marketing Communication

If you have consented to receiving promotional materials, we may use your personal information (such as your email and phone number) to send you marketing communications. You may opt-out of receiving such communications at any time by changing your preferences in your Player Account or by contacting us at [email protected].

If you accept a prize or winnings, you agree to allow us to use your name or nickname for promotional purposes without additional compensation (unless prohibited by law).

5. Obtaining Personal Information

We collect your personal information with your consent. In addition, certain data may be automatically collected when you use our services. We may also receive information from third-party vendors and service providers, such as fraud prevention companies.

Your data may be shared with trusted third-party service providers in line with this Privacy Policy.

6. Data Recipients

Your personal information may be shared within our group of companies, including subsidiaries and affiliates, for the purpose of providing our services. Employees who require access to your data to perform their duties will adhere to confidentiality agreements.

7. Releasing Data to Third Parties

We do not sell or rent your personal information to third parties. However, we may disclose your information:

  • If required by law or regulatory authorities.
  • To protect the safety and legitimate interests of the company or other parties.
  • If necessary for fraud prevention or legal inquiries.
  • To our marketing partners for the purpose of running campaigns and promotions.

Data processing by third-party service providers is subject to contractual agreements to ensure your data is handled securely.

8. Data Retention

We retain your personal data for as long as required by law, such as for financial or fraud investigations. We may keep anonymized data for research and marketing purposes, where no automated decisions are involved.

Under anti-money laundering regulations, we retain player data for at least five years from the last transaction or account closure.

9. Security of Your Data

We are committed to protecting your personal information and ensuring its safety. We use industry-standard encryption to protect your data and offer features like two-factor authentication (2FA) to secure your account. You are responsible for keeping your login credentials confidential.

10. Cookie Policy

Our website uses cookies and similar tracking tools to improve your experience. Cookies are small files stored on your device that help us collect data about your website usage. You can manage your cookie preferences through your browser settings. However, blocking or deleting cookies may affect your experience on the website.

We use required cookies for website functionality, functional cookies for personalizing your experience, and advertising cookies for measuring the effectiveness of our marketing campaigns.

Providers